Refund policy

Returns & Refund Policy

At Ace Global Mega Store (a division of Ace Global Corp Ltd), we want you to be completely satisfied with your purchase. Our policy is designed to be transparent and fully compliant with the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations.

1. Right to Cancel (14-Day Cooling-Off Period)

As a UK consumer, you have the right to cancel your order for most items within 14 days of receiving them, without giving a reason.

  • To exercise this right, the items must be unopened, in their original packaging, and in a resalable condition.

  • Important Exclusion: In accordance with UK law, the right to cancel does not apply to perishable goods (food items with a short shelf life or items that are liable to deteriorate or expire rapidly) or sealed goods that have been unsealed after delivery due to health protection or hygiene reasons.

2. Damaged or Defective Goods

We take great pride in our quality control. If you receive an item that is damaged, defective, or not as described:

  • Please contact us at [Insert Business Email] within 30 days of delivery.

  • Under the Consumer Rights Act 2015, you are entitled to a full refund or a replacement for faulty goods.

  • We may ask for photographic evidence of the damage to assist with our internal quality audits.

3. How to Start a Return

To initiate a return, please contact our support team at [Insert Business Email] with your order number and the details of the item you wish to return.

  • Return Shipping: Unless the item is faulty or not as described, the customer is responsible for the cost of return shipping. We recommend using a tracked shipping service.

  • Address: Returns should be sent to our registered fulfillment center: [Insert Your London Address].

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original method of payment.

  • Please note that it can take 5–10 business days for your bank or credit card company (including Revolut) to post the refund to your account.

5. Cancellations

If you wish to cancel an order before it has been dispatched, please contact us immediately aceglobalcorpgroup@gmail.com . Once an order has entered the shipping process, it must be treated as a return under the terms listed above.