Shipping policy

Shipping Policy

At Ace Mega Store, we are committed to delivering your groceries and household essentials quickly and reliably. Unlike marketplace models, we manage our own inventory. All orders are dispatched directly from our UK-managed fulfillment center to ensure quality control and fast turnaround.

1. Shipping Destinations

We currently ship to:

  • Domestic: All regions within the United Kingdom.

  • International: We offer international shipping to select countries [Optional: e.g., across Europe and Southeast Asia]. Shipping costs and delivery times for international orders are calculated at checkout based on the destination and weight of the order.

2. Processing Times

  • All orders are processed within 1–2 business days (excluding weekends and holidays).

  • You will receive a notification email with tracking information once your order has been dispatched from our warehouse.

3. Shipping Rates & Delivery Estimates

We offer several shipping options to meet your needs. Estimates for UK mainland deliveries are as follows:

Shipping Method Estimated Delivery Time Cost
Standard Delivery 3–5 Business Days [e.g., £4.99 or Free over £50]
Express Delivery 1–2 Business Days [e.g., £7.99]

 

Note: Delivery delays can occasionally occur due to carrier issues outside of our control.

4. Fulfillment & Stock Availability

Because we are a traditional stock-holding retailer, we only list items that are physically present in our inventory.

  • If an item becomes unavailable due to an inventory discrepancy, we will contact you immediately to offer a substitution or a full refund for that item.

  • We do not "back-order" from third-party suppliers, ensuring you only pay for what is ready to ship.

5. Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier’s website. Please allow 24 hours for the tracking information to become active.

6. Customs, Duties, and Taxes (International Orders)

Ace Global Mega Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damaged Goods

If you receive your order damaged, please save all packaging materials and damaged goods, then contact our support team at aceglobalcorpgroup@gmail.com within 48 hours of delivery to file a claim.